Policies & Procedures
Welcome to DONE4YOU Marketing policies and procedures guide. This guide has been designed to provide a comprehensive overview of our policies, procedures, and best practices. Our goal is to ensure that all of our employees, clients, and partners understand the standards of conduct and expectations that we have set for ourselves.
This guide covers a range of topics, including but not limited to, marketing operations, client relationships, project management, ethics, and compliance. It outlines our expectations for behavior and performance, as well as the procedures that we follow to ensure quality and consistency across all of our projects.
We believe that clear policies and procedures are essential to building strong relationships with our clients and delivering high-quality work. By adhering to the policies and procedures outlined in this guide, we can work together to achieve our goals and deliver exceptional results.
We encourage all of our clients, and partners to review this guide thoroughly and refer to it as needed. If you have any questions or concerns, please do not hesitate to contact our management team. Thank you for choosing to work with DONE4YOU Marketing, and we look forward to a successful partnership with you.
No Contract | Marketing Agreement
Our no contract marketing agreement is an agreement that does not require the parties involved to sign a formal contract. Instead, it outlines the terms and conditions of the marketing services to be provided by one party to another. Scope of services: The marketing services to be provided by DONE4YOU Marketing are outlined, including the specific tasks to be performed, the deliverables, and the timelines. Payment terms: The payment terms are outlined, including the total cost of the marketing services, payment due dates, and accepted payment methods. Termination: Either party may terminate the agreement at any time with 60 days notice. The client may be responsible for paying for any work completed up to the date of termination. Confidentiality: Both parties agree to maintain confidentiality regarding any information or data shared during the course of the engagement. Intellectual property: The client retains ownership of any intellectual property created or provided by them during the engagement, while DONE4YOU Marketing retains ownership of any intellectual property created by them during the engagement. Liability: DONE4YOU Marketing is not liable for any damages, losses, or expenses incurred by the client as a result of the engagement, unless it is due to gross negligence or willful misconduct on the part of the service provider. Governing law: The agreement is governed by the laws of the jurisdiction in which DONE4YOU Marketing is located. (Minneapolis, MN) By using a no contract marketing agreement, both parties can agree to work together without the need for a formal contract. It can be a flexible and low-risk way for clients to engage marketing services without committing to a long-term relationship or incurring legal fees associated with a formal contract.
A 3 projects and 3 revisions policy limits the number of projects and revisions that a client can request. Project Limit: Each DONE4YOU Marketing client is limited to a maximum of three marketing projects at a time. This is to ensure that our agency can maintain a high level of quality and focus on each project. Revision Limit: Each project includes up to three rounds of revisions. This means that the client can request changes to the deliverables up to three times without incurring additional fees. Additional Revisions: Any additional revisions beyond the three rounds included in the project will be charged $25/additional round of edits. The client will be notified of this policy in advance of the project, and will have the opportunity to request additional revisions before they are charged. Scope of Work: The scope of work for each project will be clearly defined and agreed upon before the project begins. This will ensure that both the client and their DONE4YOU Marketing manager are aligned on the deliverables and the expectations for the project. Client Communication: The client will be assigned a dedicated marketing manager, who will serve as the main point of contact for all communication. This will help to ensure clear and efficient communication, and reduce the likelihood of misunderstandings or miscommunications. Project Timeline: The project timeline will be clearly defined and agreed upon before the project begins. The client will be informed of any potential delays or issues that may impact the project timeline, and DONE4YOU Marketing will make every effort to meet agreed-upon deadlines. By implementing a 3 projects and 3 revisions policy, DONE4YOU Marketing can ensure that clients have a clear understanding of the services and limitations provided, while also enabling DONE4YOU Marketing to manage its workload effectively and deliver high-quality work.
3 for 3 Policy
60 Day Discontinuation of Services Policy
At DONE4YOU Marketing, we strive to provide the best quality services to our clients. However, there may be circumstances where the client needs to discontinue services. To ensure that the process is smooth and hassle-free for both parties, we have established the following 60 day discontinuation of services policy: Notice Period: The client must provide a notice of discontinuation of services to their assigned Marketing Manager at least 60 days in advance of the effective date of discontinuation. A change of status form will be sent post notice and will serve as your formal discontinuation notice. The notice must include the reason for discontinuation, the effective date, and any other relevant information. Communication: DONE4YOU Marketing will acknowledge receipt of the notice and provide instructions on the next steps. The clients marketing manager may schedule a meeting or call with the client to discuss the reason for discontinuation and explore any possible solutions. Outstanding Fees: The client must settle all outstanding fees before the effective date of discontinuation. If any fees are outstanding, the client will continue to be charged the monthly service fee. DONE4YOU Marketing may withhold any deliverables or services until all outstanding fees are paid. Transfer of Work: If the client has ongoing projects or work in progress, DONE4YOU Marketing may assist with the transfer of work to another service provider, upon request. The client must provide a detailed list of ongoing projects or work in progress, and DONE4YOU Marketing will provide a quote for the transfer of work. Refund Policy: DONE4YOU Marketing does not provide refunds for services that have already been provided, but not utilized by the client. We believe that our 60 day discontinuation of services policy provides a fair and transparent process for both parties involved. If you have any questions or concerns about this policy, please do not hesitate to contact us.
DONE4YOU Marketing offers professional design services to help our clients create custom artwork for their marketing, branding, and promotional needs. To ensure that we provide the best quality design services, we have established the following creative service policy: Design Consultation: Our design consultations are included in our monthly service fee, which allows us to understand design needs, goals, and preferences. Design Fees: Creative design services, which covers the cost of design time, revisions, and file preparation is included in our monthly service fee. For rush orders, a rush fee may apply. Revision Policy: We offer up to 3 rounds of revisions for all design projects. (See our 3for3 Policy) Additional revisions may incur additional fees. Revisions that involve a change in the project scope may require a redesign fee. Artwork Release Fee Policy: Our "artwork release fee policy" outlines the fees associated with obtaining the rights to use or reproduce artwork designed by the DONE4YOU Marketing creative team. Works such as logos, banners, and branding materials. Cancellation Policy: If the client decides to cancel a design project after the design work has started, a cancellation fee may apply based on the amount of work completed. Payment Terms: All incurred design fees are due upon project completion or cancellation and will be applied to the next billing statement. We believe that our creative service policy provides a fair and transparent pricing structure that allows us to provide high-quality design services to our clients while maintaining our commitment to exceptional customer service. If you have any questions or concerns about our artwork fees policy, please do not hesitate to contact us.
Creative Service Policy
Artwork Release Policy
An artwork release fee will be charged to clients when a artwork file is released for their use. These fees help compensate DONE4YOU Marketing for the time and effort spent creating the design, and also protect their intellectual property rights. Fee Structure: We charge a flat fee of $50 for the release of artwork files. This fee covers the time and effort required to create the design and transfer the use of the file(s) to the client. Communication of Policy: Our artwork release fee policy is communicated clearly to clients in our agreement, proposals, and other communications. Clients are made aware of the fee before the project begins, so there are no surprises or misunderstandings. Options for Clients: We offer two levels of design file release to our clients: Basic Release: This level of release allows the client to use the design for personal use only. The client is not permitted to modify or reproduce the design in any way without our permission. Full Release: This level of release transfers ownership or license of the design file(s) to the client. The client is permitted to modify or reproduce the design as they see fit. Payment Terms: Payment for the artwork file release fee is due upon completion of the project and will be billed on the clients next marketing statement. Enforcement of Policy: We enforce our artwork file release fee policy consistently to ensure that we are compensated fairly for our work and that our intellectual property rights are protected. By implementing a clear and fair design file release fee policy, we can ensure a successful and profitable business while also providing valuable services to our clients.